Customers can cancel their service booking anytime prior to the scheduled appointment time directly from their customer dashboard or by contacting Maqtaq customer support.
Free cancellations are available up to 2 hours before the scheduled service time. Cancellations made less than 2 hours before appointment time may be subject to a nominal cancellation fee to compensate the assigned service professional's travel and preparation.
In the rare event that a service professional is unable to fulfill a booking, Maqtaq will immediately notify the customer and assign an alternative verified local professional at no additional cost.
For prepaid bookings, eligible refund amounts will be automatically credited back to the customer's original payment method (UPI, net banking, or debit/credit card) within 5 to 7 business days.
Service professionals purchasing lead packages or business listing subscriptions may request plan adjustments or cancellation according to the terms specified at the time of purchase.
If you have any questions or need immediate assistance with a cancellation, please email us at info@maqtaq.com.